LUXlife Hospitality Awards 2023 Declares INTELITY as Top Guest Experience & Staff Management Platform in the U.S.

Los Angeles, CA (October 19, 2023) – INTELITY®, provider of hospitality’s leading guest experience and staff management platform, announced it has been recognized as the Best Guest Experience & Staff Management Platform in the U.S. by the 2023 LUXlife Hospitality Awards. This is the second year in a row that INTELITY has earned high recognition from the LUXlife Hospitality Awards program.

The eighth annual LUXlife awards celebrate the achievements and creativity of hospitality businesses and professionals that have demonstrated outstanding performance and innovation and go above and beyond for their clients. In order for a company to be awarded, evidence of expertise must be shown within its given field, as well as a dedication to customer and client service and an ongoing commitment to providing excellence within hospitality. In addition to customer outreach the LUXlife panel also considers additional findings that its internal research team comes across both online and in the public domain, such as client reviews, guest reviews, and press feedback.

“The LUXlife Hospitality Awards celebrate the achievements and creativity of hospitality businesses and professionals who have demonstrated outstanding performance, innovation, and customer satisfaction in their respective fields,” said Sofi Parry, senior editor of LUXlife Magazine. “We’re honored to include INTELITY among the best of the best in the hospitality industry who are inspiring technological advancements and raising the standards of excellence across the globe. Congratulations INTELITY for winning Best Guest Experience & Staff Management Platform 2023 – USA!”

INTELITY’s comprehensive guest experience and staff management platform is utilized by top hotel brands, independent boutique properties and some of the largest casinos and resorts located in more than 70 countries worldwide. This recognition follows INTELITY’s recent roll out of its Platform R5, which includes a modernization to the platform’s backend, enhancements to its mobile check-in process with shared and multi-room digital keys, and simplified ticketing and configuration tools for hotel staff. Additionally, INTELITY’s fifth generation APIs offer hotels the ability to connect the INTELITY platform’s leading features and integrations to their own apps. The INTELITY platform continues to offer hotels, resorts, and casinos the broadest range of digital guest experience features, including customizable, guest-facing branded mobile apps with full mobile check-in, mobile check-out, ID capture and full verification, payments, and keyless entry capabilities, as well as full dining and retail options INTELITY’s smart-room tablets let guests digitally order in-room dining, engage with marketing and promotions, adjust in-room temperature and lighting controls, review hotel information, and much more. INTELITY’s Guest Experience Management System, or GEMS®, is the platform’s robust back-of-house ticketing, CMS and staff operations solution.

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“We are truly delighted to receive this recognition from LUXlife,” said Robert Stevenson, INTELITY. “Being named the Best Guest Experience & Staff Management Platform in the country further highlights our dedication to hoteliers and our commitment to helping them create the most luxurious guest experience by using the INTELITY platform.”

For more information about the INTELITY platform or to request a demo, please visit

About LUXlife

LUXlife Magazine is a premium lifestyle publication founded in 2015 by AI Global Media. Distributed to a circulation of 94,000 globally, LUXlife focuses on a range of topics within the luxury lifestyle industry, featuring articles on fashion, beauty, fine dining, travel, luxury real estate, and much more. Its annual Hospitality Awards are now in its seventh year and highlight the best in venues, accommodations, tours, transport, and more. For more information, visit


INTELITY® is the global leader in guest experience technology, uniting mobile, in-room, and operational tools into one fully-integrated hospitality platform. INTELITY’s Guest Experience Management System, GEMS®, offers a full operations hub for staff to manage all back-of-house logistics. GEMS provides a suite of dedicated tools to automate and streamline daily operations, manage incremental revenue streams, report insightful business data, and aid in elevating the guest experience. INTELITY has been designated Forbes Travel Guide’s “Official Guest Engagement and Staff Management Platform Provider” and is utilized in more than 70 countries across six continents. For more information on the INTELITY platform, visit

Alexandra Kuipers
Head of Marketing

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